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Phone+ Magazine
August 1, 2008 Tim Wise
As professionals in the telecommunications industry, we all can appreciate the complexity of managing an enterprise’s overall communications environment and expense. With today’s challenging economic conditions, enterprises are even more likely to consider telecom expense management solutions in hopes of achieving cost savings and improving efficiencies. That’s good news for the channel. The bad news is that many of them will fail.
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Find out how Chick-fil-A is embracing the VoIP Workforce with assistance from Advocate Networks.
Best in class (BIC) telecommunications providers deliver outstanding performance in a number of critical areas. To identify BIC providers, we analyze Tier 1 provider contracts and service orders compared by class of service. We also evaluate metrics such as:
We aggregate the benchmark data to protect confidential information. The data is ranked and the top 25% is averaged to determine BIC benchmarks.
We maintain a benchmark database for BIC rates, terms, and conditions. In completing a BIC analysis, we compare rates to the Benchmark based on same class of service, same service type, similar revenue commitment levels, and same term of agreement.
Benchmark data is not the same as an actual service provider offer, however. The benchmark data is an aggregated from the best offers experienced in the marketplace and can, in most cases, only be sourced in a competitive procurement process.