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Phone+ Magazine
August 1, 2008 Tim Wise
As professionals in the telecommunications industry, we all can appreciate the complexity of managing an enterprise’s overall communications environment and expense. With today’s challenging economic conditions, enterprises are even more likely to consider telecom expense management solutions in hopes of achieving cost savings and improving efficiencies. That’s good news for the channel. The bad news is that many of them will fail.
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Find out how Chick-fil-A is embracing the VoIP Workforce with assistance from Advocate Networks.
Is your organization experiencing the challenges of manual invoice processing? Does your staff have the time to audit invoices for accuracy against contracted rates and current inventory? If you face these challenges, you are not alone. Many companies have found it virtually impossible to compare their invoices to ever-changing inventories, thousands of rate plans and complex contracts. Our Invoice Management service offers a solution:
As part of our managed services offer for Invoice Management, we use Tangoe, the industry’s leading telecom expense management software, to drive savings and improve operational efficiency. With Tangoe, we electronically load billing and usage detail; thoroughly audit, GL code and process 100 percent of your invoices; and constantly work with your service providers to resolve billing errors, settle disputes and track accounts payable remittances.
Activities comprising this service:
| Key Activities | Description | Mobile | Wireline |
| Assurance Audits |
|
X |
X |
| Dispute Management | Logging and management of billing disputes with service providers until disputes are resolved, often resulting in cost recovery |
X |
X |
| MAC/MARC Management | Monthly measurement of spend against contractual MAC/MARC attainment requirements and analysis of contributory vs. non-contributory spend against MAC/MARC |
|
X |
AP/GL Remittance |
Provide an electronic monthly Accounts Payable feed for remittance of wireless charges to appropriate service provider(s) and a GL feed for internal cost allocation (can be integrated into a variety of Accounts Payable systems) |
X |
X |
To find out how Advocate Networks can reduce your telecom management costs, contact us now.