Give Your Wireless Users a Single Point of Contact

Do your mobile device users know who to contact for device troubleshooting?  Who should they contact if they want to add a feature to their mobile device?  Should they contact the mobile carrier or an internal helpdesk?  Asking workers to use multiple channels to support their mobile devices is confusing and inefficient.  Workers are happier and more productive when they can...

• Use a single point of contact for all wireless help desk calls
• Interact with well-trained support analysts with extensive product expertise
• Rely on a reliable third party to resolve common wireless problems

We streamline the help-desk experience for all users and provide a cost-effective option for delivering domestic and international Tier I and Tier II support.

How We Do It

As part of our Wireless Helpdesk service offer for wireless support, we offer a single point of contact in place of multiple providers.  We respond to e-mails and calls (through a dedicated, toll free number) and quickly help users solve problems on any of their mobile devices.  Combined with our Order and Inventory Management service, we manage the replacement of devices or services including the provisioning, activation and synchronization for a range of wireless sync servers, including Blackberry Enterprise Servers, Intellisync and GoodLink.

To find out how Advocate Networks provides faster resolutions for common problems,

, contact us now.