Latest News

Why Do Telecom
Expense Management Projects Fail?

Phone+ Magazine
August 1, 2008 Tim Wise

As professionals in the telecommunications industry, we all can appreciate the complexity of managing an enterprise’s overall communications environment and expense. With today’s challenging economic conditions, enterprises are even more likely to consider telecom expense management solutions in hopes of achieving cost savings and improving efficiencies. That’s good news for the channel. The bad news is that many of them will fail.
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News from Out Front

Find out how Chick-fil-A is embracing the VoIP Workforce with assistance from Advocate Networks.

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Drive Efficiency With a Proven Telecom MACD Process

Achieve efficiency and inventory accuracy with proven MACD processes

Telecom moves, adds, changes and disconnects (MACDs) are complicated, especially for companies that don’t have standard processes and a centralized database to manage changes.  Inventory is in a continual state of flux, with MACD activity making it a challenge to stay accurate and tie expenses back to the appropriate cost centers or users.  Through our Order and Inventory Management service, we standardize MACD processes, and…

  • Project Manage complex installations or terminations through our highly skilled staff
  • Capture all MACD activity in one centralized database
  • Enable order management and approval workflows based on your organization’s needs
  • Link all inventory items to their location, user, contracted rate, usage and spend
  • Report on under and non-utilized inventory
  • Validate inventory against invoices and contracts

By combining our Order and Inventory Management service with our Invoice Management service, we create a closed loop, “procure to pay” TEM process across your enterprise.  The result is better planning and management of company-wide telecom services.

How We Do It

As part of our Order and Inventory Management service offer, we use Tangoe, the industry’s leading telecom inventory management software, to establish an accurate inventory baseline for tracking all MACD activity.  

Work activities comprising this service:

Key Activities Description Mobile Wireline

Inventory & MACD Management
  • Manage all MACD activity with the appropriate service provider to ensure all requests are processed within time frames established within service level agreements (SLAs)
  • Ensure all MACDs are reflected in the central inventory database

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Project Management

Manage the milestones associated with the delivery and installation of new service or the termination of existing services.  Our methodology drives the provisioning process from order request, through circuit turn-up/turn-down and verification test. Through our Invoice Management [link] service, we ensure charges stop as of the termination date of the service.

 

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To find out how Advocate Networks can help you establish a standard MACD process for all your service providers, contact us now.

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