January 2008

Out Front
With Tim Wise

Exceptional Clients and Success

Advocate Networks recently celebrated its 6th anniversary – and was named to the Inc. 5,000 Fastest-Growing Private Companies and Catalyst Magazine’s Top 25 Entrepreneurs. Those are great honors for our company, but a lot of the credit has to go to our clients.

Much of our success is the result of what Creative Growth Group (CGG) president Andrew Dietz defines as “exceptional clients.” Dietz says, “Exceptional clients help their advisors get more out of each engagement by following certain best practices. CGG defines these as collaboration, creativity, content and value-orientation, capability, and credibility.”

At Advocate Networks, we've been lucky to work with many exceptional clients. They help us to shine by viewing our engagements as collaborations and making us part of their teams. (In fact, many clients include our Telerazor managed service as part of their organizational chart.)

Exceptional clients encourage us to use our creativity to think “outside the box.” As for content and value-orientation, they share a perspective for the engagement or service that extends beyond tracking project metrics, which is key since some aspects of value defy traditional measurements. And they make our jobs easier by providing whatever capabilities are needed to stay engaged and help us achieve the best result.

Finally, and most important, we’ve been blessed to work with exceptional clients who value credibility as much as we do. That shared commitment to integrity has provided an enduring foundation for our multiple relationships.

In sum, I want to thank ALL of our clients for being “exceptional”.

Tim Wise,
Advocate Networks co-founder and co-president


In This Issue

  • Out Front With Tim Wise
  • Is Your Wide Area Network Ready to Go Wireless?
  • Mirant Digs into Telecom FET and Recovers $90K
  • About the Team
  • Advocate Honored by Catalyst Magazine and Inc.com
  • Upcoming Events

Is Your Wide Area Network Ready to Go Wireless?

Do you rely on a wide area network (WAN) for critical data traffic? Do you worry about potential outages that might disrupt communications? If so, you’re not alone.

Many organizations enhance network availability by purchasing backup data circuits. In theory, if the primary network connection is lost, the backup takes over so traffic can continue to flow without interruption.

Read more about Wireless WAN



Mirant Digs into Telecom FET and Recovers $90K

Advocate Networks Taps Data for Savings

The financial folks at Mirant like “found money” as much as anyone, but it didn’t seem like going after a Telecom Federal Excise Tax (FET) refund was worth their time.

“We looked at it internally several times,” says Sharon Hall, the energy company’s director for tax. “We had manpower constraints, and it seemed time-consuming to go after the refund. When we talked to outside firms, they wanted to charge a lot to do the analysis.”

Read more about Mirant’s FET Recovery


About the Team

Advocate Networks’ senior consultant and director Marco Kuysten disguises his European heritage with a subtle accent prompting many to ask, “Where did you grow up? Was it Canada? Germany? What about Belgium?” As it turns out, Marco is from The Netherlands, a Northern European country many people simply refer to as Holland. “Most think of windmills, wooden shoes, and the 'Red Light District' when they hear where I’m from,” he laughs. “However, they are missing the rich history, beautiful countryside, and modern ports that make us the gateway to Europe.”

Read more about Marco Kuysten


Advocate Honored by Catalyst Magazine and Inc.com

Advocate Networks recently garnered two prestigious industry honors. Catalyst magazine named our team to its Top 25 Entrepreneurs for 2007. The Catalyst award celebrates the region’s “best and brightest” business innovators.

Read more about Advocate Networks Honors



Look for Us


February 12, 2008
Atlanta Telecom Professionals: Technology Roadmap for the IP PBX
Atlanta, Georgia
Visit Website


February 24-28, 2008
HIMSS 2008
Orlando, Florida
Visit Website


March 17-20, 2008
Voicecon 2008
Orlando Florida
Visit Website

This publication of
“Out Front” is provided
monthly by Advocate Networks.
If you wish toUNSUBSCRIBE,
please reply to Out Front with
UNSUBSCRIBE
in the subject line.

© Advocate Networks, LLC 2002-2008
Advocate Networks
6525 The Corners Parkway
Suite 310
Norcross, GA 30092
Phone: (678) 987-5900
Fax: (678) 987-5999
© 2008. Advocate Networks. All Rights Reserved.