Advocate Networks evaluated telephone and call-center system strategies for a fast-food chain.We provided technical planning and managed the procurement process with a range of vendors. The fast-food retailer was able to select the best technology vendor and value-added reseller to support its needs.
Case Study: Retailer
This leading quick service restaurant operator has over 1,400 stores operating across the United States.
Challenge
- 20+ year old call center, telephone and voice-mail system
- Desire to modernize and replace the current systems at end of life
- No time for internal IT staff to develop the roadmap and plan for future state
Solution
Advocate Networks was engaged to lead the functional and technical requirements development, create a strategic communications roadmap and procure the solution set with multiple vendors.
Results
- Created a 3 Year Strategic Communications Roadmap that was subsequently approved and funded by senior management
- Successfully procured the systems and service providers needed to field the end-game solution on-time and on-budget
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